Shipping policy

Shipping policy

Free tracked shipping

Every order to the United States and Australia ships free, with tracking included.

Processing time

Orders are processed and packed within 1–3 business days (Monday to Friday, excluding public holidays). You'll receive a shipping confirmation email with your tracking number as soon as your order ships.

Delivery times

Destination	Estimated delivery	Cost
United States	6–10 business days	Free
Australia	5–10 business days	Free

Delivery times are estimates from the day your order ships and are not guaranteed. During peak periods (such as the weeks before Christmas and New Year's Eve) or due to customs checks, weather or carrier delays, deliveries can take a little longer. Planning for New Year's Eve or another event? Order early.

Where we ship from

Your order is shipped from our international fulfilment centre. If you order more than one item, they may arrive in separate packages.

Customs and import fees

The price you pay at checkout is everything we charge. Import duties or taxes are rarely charged on orders of this size. If a carrier or customs office ever asks you for a fee on delivery, please contact us before paying and we'll help you.

Address details

Please double-check your shipping address at checkout. If you spot a mistake, email us right away – we can only update the address before your order ships. We're not responsible for orders delivered to an incorrect address entered at checkout, but we'll always do our best to help.

Lost or delayed packages

If your tracking hasn't updated for 15 days, or your order hasn't arrived within 30 days of shipping, contact us and we'll send a free replacement or refund you in full.

Questions?

Email soporte-store@proton.me with your order number and we'll get back to you within 24–48 hours.